I had a wonderful time at the PCLS Staff Retreat. I attended both days and stayed overnight. It was a great chance to get to know people from other libraries and make connections. I'm new to my position, so getting to spend time with veteran library staff was invaluable. The presentations were all informative and [...]
This was another great event put together by PCLS. I was unable to attend the Thursday evening program but understand that I missed out on a great evening! I enjoy these events not only for the wealth of information we receive but also the opportunity to meet and get to know other staff - to [...]
The Plum Creek Retreat went even better than I had anticipated. Those who attended the overnight really got to know one another and got a chance to ask questions about happenings at other libraries and share information about their library with others. The Thursday evening program was informational and fun. It was a fun way [...]
I attended the Library Staff Retreat in April. I enjoyed the Crime Wave demonstration . It is amazing the time and effort that went into that. The display and marketing tips were very helpful. I loved the Blind Date With a Book.The customer service demonstration was also very good.It was interesting to hear what other [...]
I wasn't able to attend the Thursday night session but found the Friday sessions useful and informative. The best aspect of this retreat was the opportunity to meet the staff of other small libraries and put names with faces. The session on displays was very useful and gave us not only good ideas but wonderful [...]
The PCLS Staff Retreat was a wonderful experience. Terri's presentation on customer service was a terrific reminder of how libraries are more related to merchants than they are to museums. It was also nice to network with other librarians in the region and the books display presentation was eye-opening and inspiring. I think my favorite [...]
Customer Service We began by writing down words that signified bad customer service. The main response was rudeness, which covered inattentiveness, among other things. When a patron walks in, stop what you are doing to acknowledge him/her with eye contact, a word, or a smile. Give them your full attention when they ask for help. [...]
The staff retreat was joyful and invigorating! I only attended one day, Friday, but wish I had been able to attend the previous night. Several things added up to a great experience... The location: Shalom Hills Farm was beautiful. It was a great place for a conference AND to soak up the scenery. Both presentations [...]
April 15th, I attended the workshops organized by the Plum Creek Library System at the Shalom Hill Retreat Center. The morning workshop was about giving good customer service to the library patrons. The phrase that covered it best was to treat them like you would want to be treated - the Golden Rule. First, we [...]
The staff retreat was an amazing experience. They had three presentations. The Crime Spree which was given by Meredith Stanton Vaselaar. Teri Smith gave the Customer service presentation; it covered good and bad customer service. The last presentation was on Book display and Marketing tips. Two people, Angela McDougall and Emilirose Rasmusson, gave this presentation. [...]