Prairielands

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So far Prairielands has created 66 blog entries.

Customer Service Training for Frontline Staff by Sara Eggestein/ Jackson County Library

Webinar: Customer Service Training for Frontline Staff. This webinar was very informative in offering several ways to offer good, positive customer service to patrons that leaves them feeling valued and understood. One word that most or all of the speakers used was empathy. Having empathy for patrons, whether it’s frustration, sadness, excitement, and even gratitude [...]

MLA by Anne Ouellette/ Plum Creek Library System

Minnesota Library Association Conference 2024 As a first-time attendee at the Minnesota Library Association Conference in Rochester, MN, I can confidently say it was a truly enriching experience. The variety of sessions offered was impressive, covering a wide range of topics that kept me engaged and inspired. I had the pleasure of attending several sessions, [...]

Mental Health First Aid Training by Elizabeth Hoffman/Plum Creek Library System

The Mental Health First Aid training course through the MN Safety Council focused on best practices to provide support to coworkers struggling with mental health concerns. It included guidance on identifying concerns, directing people to support resources, and what to do in a crisis situation. It also included information about self care for those providing [...]

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