Prairielands

About Prairielands

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So far Prairielands has created 37 blog entries.

Mental Health First Aid by Elizabeth Hoffman/ Plum Creek Library System

This program was hosted by the MN Safety Council and focused on supporting co-workers through mental health emergencies as well as taking care of yourself. I think this was an excellent course and I strongly recommend it for others. It would be worth looking into making this type of training available to library workers throughout the region. Thanks!

Customer Service Training for Frontline Staff by Sara Eggestein/ Jackson County Library

Webinar: Customer Service Training for Frontline Staff. This webinar was very informative in offering several ways to offer good, positive customer service to patrons that leaves them feeling valued and understood. One word that most or all of the speakers used was empathy. Having empathy for patrons, whether it’s frustration, sadness, excitement, and even gratitude [...]

MLA by Anne Ouellette/ Plum Creek Library System

Minnesota Library Association Conference 2024 As a first-time attendee at the Minnesota Library Association Conference in Rochester, MN, I can confidently say it was a truly enriching experience. The variety of sessions offered was impressive, covering a wide range of topics that kept me engaged and inspired. I had the pleasure of attending several sessions, [...]

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