part 1: Elisabeth Marrocolla She spoke a lot about how to communicate effectively and how communication and boundaries work together. She focused on how being clear is kind and how we need to remember that being assertive in a clear way is true kindness and to focus on being clear instead of being "nice". This [...]
Webinar: Customer Service Training for Frontline Staff. This webinar was very informative in offering several ways to offer good, positive customer service to patrons that leaves them feeling valued and understood. One word that most or all of the speakers used was empathy. Having empathy for patrons, whether it’s frustration, sadness, excitement, and even gratitude [...]
The Mental Health First Aid training course through the MN Safety Council focused on best practices to provide support to coworkers struggling with mental health concerns. It included guidance on identifying concerns, directing people to support resources, and what to do in a crisis situation. It also included information about self care for those providing [...]