Work Confidently with Homeless Patrons
The Minnesota Department of Education is committed to supporting the state’s Heading Home Together plan, and library staff training is one of our goals. All library administrators, staff, board members, and volunteers now have free year-long access to “Practical Tips for Homeless Patrons,” an online, self-paced tutorial presented by Ryan Dowd, the author of The Librarian’s Guide to Homelessness. Through the course, participants will gain insights into the mind of a person experiencing homelessness—how they communicate, likely experiences that color their worldview, and possible triggers to behavior escalation. Through an empathy lens, library staff and volunteers will also gain tips and tricks for welcoming, serving, and supporting homeless patrons.